In order to connect your inbox to the platform, you will need to enable a few settings. Follow the steps below to get started
If you have 2 factor authentication enabled under your Google account, you will need to create an App password in order to connect your inbox.
An App Password is a 16-digit passcode that gives a less secure app or device permission to access your Google Account. App Passwords can only be used with accounts that have 2-Step Verification turned on.
If you use 2-Step-Verification and get a "password incorrect" error when you sign in, you can try to use an App Password.
The admin on the Google Workplace needs to Allow Less Secure Apps on the account.
To manually navigate you can go to admin.google.com > Security > Less Secure Apps
It should look like this:
Once you are ready, navigate to this link and enable allowing users to send mail through an external SMTP server as seem below.
You can manually navigate to this page by going to go to admin.google.com > Apps > Google Workplace > Gmail > End User Access.
Make sure you save your settings before exiting this page.
Then go to the specific Google Workplace inbox that you want to connect to WarmupHero and Allow Less Secure Apps there.
It should look like this:
Then go to the specific Google Workplace inbox and go into settings, which can be found here:
Then go to the Forwarding and POP/IMAP settings and Enable IMAP. The settings should look like this:
Once you've completed steps 1-4, you will be able to connect your account to WarmupHero! We suggest waiting for 1 hour so that the setting changes have time to propagate.
At times it takes a few hours for your newly adjusted inbox settings to propagate. If you're still getting an error within WarmupHero, then wait 24 hours and then try again. If you get stuck, please let us know at firstname.lastname@example.org.
At times, Google's Less Secure Apps settings don't always register with Google. An easy fix is to turn on and off the settings one or two times to fix.
Here's a video:https://share.getcloudapp.com/z8uPqvq2
Try turning these settings on and off in this order and then trying to connect again.
Here are written instructions on how to do it.
This sounds silly to do, but it surprisingly works for fixing SMTP connection issues. If this doesn't work right away I would recommend waiting an hour with all these settings ON and then trying to connect again as it could be that you need to wait for your DNS settings to propagate, and sometimes this doesn't happen instantly.
Note: At this time, we do not support adding personal @gmail.com inboxes.